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Omni Channel
Our approach delivers a true continuity of experience, allowing you to respond to business needs or as customer behavior changes.
Customers today demand and expect a tailored experience across every touchpoint. They want their interactions with companies to be seamless and present where they are.
We think strategically and holistically when creating digital solutions for our clients, building them in a way that you can reach and interact with your customers in a fluid and aligned way. This omni channel approach delivers a true continuity of experience, allowing you to respond to business needs or as customer behaviour changes.
Marketing, selling and serving your customers has never been easier thanks to our omnichannel solutions.
How can you use omnichannel for your business?
Streamline shopping experiences in retail | Streamline guest/diner experiences in hospitality | Streamline digital communications across all channels in all industries
Our API allows for seamless integration to happen across all omnichannel channels.
We can deploy our two way messaging platform with your CRM software, website or applications. Our SMS messages are sent using HTTP port (80) or HTTP port (443).
Want to integrate through our API? Get our integration documents here
Our pricing models are designed with affordability in mind. We offer competitive rates and ensure that your omnichannel needs are catered for.
We offer omnichannel services in the following countries
Want to know more about our USSD services? Register an account here or contact our sales team.
Mukuru is a secure and effiecient way of sending money across borders in the most shortest and convenient way to currently the following countries : Zambia, Zimbabwe, South Africa, India, Kenya, Lesotho, Malawi, Bangladesh, Cameroon, DRC, Ethiopia , Ghana, Mozambique, Namibia and Pakistan. Their service was provided via website and mobisite hence could not reach low end market users.
In order to reach the low end market users, a USSD based money remittance solution was provided as an alternative. This solution allows self-service for Mukuru's clientele
Service is running
Water Utilities Corporation is the only water supplier in Botswana and had faced numerous challenges due to their manned customer service department. High numbers of office walk-ins and delayed payments by clientele were recorded hence low cash flow for the corporation.
An omni-channel USSD water bill payment system was introduced, allowing clientele to track their water bills and make payments on their mobile handsets.
The Water Utilities Corporation brand is now a house hold name due to their unique USSD solution. Traffic volumes amount to over 1 million each month registering over half a million pula in revenue for each quarter.
Just Gospel is a singing competition aired on Botswana television. The weekly eliminations and overall winner is dependent on the viewers’ opinion hence the need for an effective solution that allowed a wider audience to be reached.
An SMS Voting solution was introduced and this allowed the viewer to send a key word to a designated SMS shortcode so as to vote for their favourite contestant.
The solution became a key marketing tool for the competition as over 150,000 SMS votes were registered during the course.
A multinational beverages company's USSD based competition is one that is aimed at helping it achieve revenue growth in the organisation, whilst building brand equity. The competition is normally run in different countries across Africa including Botswana; whereby customers in Botswana stood a chance to win different prizes by participating in the competition.
A USSD short code was provided for a 3 month competition. Each time a mobile subscriber bought the multinational beverage company's product during the competition, he/she would have to enter a unique code at the back of the cap to a dedicated USSD short code in order to enter the competition and stand a chance to win.
The multinational beverage company's competition registered over 5,000 competition entrants in Botswana.
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